FAQ
Please find below our frequent asked questions, feel free to contact us through our email our contact page available in our website for more information.
Orders
When to place my order?
As a small business our products are made to order. Allow 10-14 days notice.
How to order?
Fill out our custom cake form and wait for our confirmation.
Custom orders
Yes we offer custom orders.
All custom orders are made to suit you.
We don't accept orders that we think doesn’t represent or doesn’t match our business.
We do not copy other cake artists designs, if you upload a photo we will only take inspiration from that.
Weddings
Please fill out the form around 2-3 months in advance if you would like to secure your date.
Check the website for any of our designs and flavour options or we can create a custom cake for your wedding.
Order Changes
Changing your order
You can email us up to one week before your order date for changes; we may not be able to accommodate your request and additional fees may apply.
If you entered an information incorrectly, email thatdessertshop@outlook.com
Urgent Changes
Please contact our Facebook Page or thatdessertshop@outlook.com as soon as possible for any urgent matters that arise such as change in venue or changing from pickup to delivery.
Delivery & Pick Up
Delivery
We offer local delivery to Winton and Central Invercargill. For further areas please enquire through our email or add it to your order note, you might get charged separately for delivery as it will depend on location.
Pick-up
We offer pick up from Winton please enquire
How to Care for your Cake
Intructions
The cake should be kept refrigerated under 5 degrees Celsius, the cake will keep for 3-5 days.
Please remove the cake from the fridge around 1-1.5 hours before serving as we use real butter to make our cakes and buttercreams, with refrigeration, butter goes hard. You need to allow it to soften at room temperature to enjoy a pleasant experience.
Do not expose the cake to hot temperatures, heaters or sun light.
How to transport
After you pick up, the cake should be transported on the floorboard of the car to avoid shaking the cake and losing its structure. Please turn on the coldest air setting if possible. If you carry it on your lap or on the car seat, due to the surface being unstable, the cake can crack and fall apart.
For long distances, after pick up, please keep the cake in the fridge the longest as possible before transporting it again.
